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Contact Instagram Customer Service

Instagram Phone Numbers and Emails

Toll-Free Number:

  • (888) 851-6382
    Meta Payments Support
Call customer service
Send Message

Customer Service:

  • (650) 543-4800

Instagram Emails:

Customer Service
Android App
Jobs/ Career
Accommodation
Legal
support@instagram.com
phish@instagram.com
Report Scammers and Suspicious Activity
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How to Contact Instagram Customer Service?

Most Popular Number:

(888) 851-6382
Meta Payments Support
Total calls: 144 257 Issues resolved: 12 545 Last call: May 16, 2025
author avatar
PissedConsumer Reporter

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.
According to the company review #2850480, the phone number does not go through to a customer service representative. When you call the Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram does not have a direct contact form on its website for users to get support. However, you can still reach out to the company through their Help Center. To access the Help Center from the Instagram website, log in to your account and click on the profile icon and select “Settings.” From the settings menu, select “Help” and then “Help Center.” Search for articles related to your issue or browse through the categories to find relevant information.

If you want to report a problem, click on the “Settings” icon at the top of your profile page and click “Report a problem.” Briefly explain what happened. You can add a file with the necessary information and tap the “Send report” button.

Instagram no longer supports communication via their email address support@instagram.com. However, you can report a problem or issue with your Instagram account through the app or their Help Center website. This is the best way to get help with your account from Instagram’s support team.

To reach out to the Instagram help center via live chat, you'll need to navigate through the app's help services. Unfortunately, Instagram does not have a direct live chat option available to all users. If you are a business account holder, you can try the following steps:
1. Open the Instagram app on your device.
2. Go to your profile and tap on the menu (three horizontal lines) at the top right corner.
3. Select 'Settings,' then 'Help,' followed by 'Support Requests.'
4. You may see an option to chat with Instagram support.

Remember that the live chat feature may not be accessible to every user.

Instagram does not offer a customer service phone line or a dedicated round-the-clock chat with Instagram service. Most support is provided through their in-app automated systems and the help center on their website. For urgent issues, the company has a system where users can report problems directly within the app. To do this:
1. Go to your profile and tap on the menu (three horizontal lines).
2. Tap 'Settings,' then 'Help,' followed by 'Report a Problem.'

This method allows you to provide details about your issue, but responses are not immediate and may take some time. Instagram prioritizes certain types of problems, particularly those related to account privacy.

The Instagram help center headquarters is at the Facebook, Inc. office, 181 South Park Street, San Francisco, CA 94107. This address, the global headquarters of Instagram's parent company, Meta, is intended for formal correspondence and legal matters, not customer support visits. Clients should utilize the online Help Center or in-app reporting features to assist with issues rather than attempt to contact the corporate address directly. Meta does not provide direct customer service at their headquarters locations. Instead, their comprehensive website support, in-app tools, social media channels, and user forums are designed to serve Instagram users' needs effectively and efficiently.

If you want call to your friend, colleague, or a group with up to 8 people via your Android or iPhone, do it by taping on the icon with the image of a paper plane or message in the top right of Feed. Choose “Start a new conversation” or “Existing chat”. You can also make an audio or video call in the chat window by tapping on the phone handset or video icon in the top right corner.

Instagram Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Instagram Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call Instagram is 6505434800. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 26% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Instagram may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Instagram Website:

Instagram Help Center:

Corporate Office Address:

Instagram, Inc.
1601 Willow Road
Menlo Park, California 94025
United States

Instagram Customer Service Reviews

2.0 / 5
Poor
Nikkie Sgj
They do not answer the phone

When I called nobody answered and my account is disabled I just need help getting it back please I just dont understand I did the Face ID and it got disabled

Kerigan Czw
Very ignorant

I am truly upset about the fact that I sent an email to Instagram and tried to contact them phone call and no answer and no reply to my emails. I have mentioned in the email that there is an account that is very old on Instagram when I was dating a different person than my wife and there are photos of us there.

I have no access to that email or phone number attached to the profile to restart my account or to even delete it forever I have mentioned that this is threatening my marriage and I would like to take my profile down. I have been waiting for a response with no answer.

Mao Pfq
Crapservice

Son got hacked no live agent to talk to horrible set up do t know how to fix it. Spoke to other Instagram users and they dont know either

Sukhjinder S Qja
Poor security and privacy system.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My Instagram account got hacked, and I am unable to recover my account because of the poor customer support from Instagram. There is no proper way of reaching out to Instagram. Really disappointed.

How Good is Instagram's Customer Service?

Moses S Jys
Moses S Jys
Feels Satisfied | May 05, 2025

Call me back

Read full quote
Biana Hch
Biana Hch
Feels Disappointed | Apr 19, 2025

Im still waiting for response from instagram

Read full quote
Stasha W
Stasha W
Feels Disappointed | Apr 18, 2025

They never get back to you and I am tired of waiting

Read full quote
Maan S Cxl
Maan S Cxl
Feels Disappointed | Apr 17, 2025

Not good so far because my insta and fb accounts have been suspended. It was none of my fault my account got hacked and someone was posting spam and fraud posts and stories.

Read full quote
Moussa Y Ilz
Moussa Y Ilz
Feels Disappointed | Apr 11, 2025

The experience is very bad, I don't think there is something worse than you at all

Read full quote
ALLAN D Zyq
ALLAN D Zyq
Feels Disappointed | Mar 31, 2025

AAAAA

Read full quote

Summary of Instagram Customer Service Calls

340K TOTAL
CALLS
01:01 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Instagram?

Account Question:

  • “My account suspended please help me”
  • “Account *** Ho Gaya”
  • “Account *** ho gaya he”

Product/ Service Question:

  • “Someone' made my fake account”
  • “Someone made my fake Instagram account”
  • “Duet not working”

Request for Information Question:

  • “Please instagram id my *** help me”
  • “My Instagram contact issue”
  • “Nothing is helping”

Payments and Charges Question:

  • “Payment method”
  • “Issue with payment for Instagram boost”
  • “Fraud”

Activation/ Cancellation Question:

  • “Reactivated”
  • “To reactivate my disabled account”
  • “Reactivate account”

Shipping and Delivery Question:

  • “Meta amount”
  • “Meta verified account payment”
  • “I applied to get into my instagram and never received my link back into it”

Return/ Replace Question:

  • “Return my order in Instagram”
  • “Someone changed my email on march 16 I don’t know also don’t know my password forgot and logged out in instagram by mistake I lost please please recover my account”
  • “Birthday change”

Website/ Application Question:

  • “Can't able to open instagram it saying instagram consumers more power need to restart or close the app and after restart or close also it's not working means I can't able to open”
  • “THE APP IS BROKEN I HAVE A LARGE COMPLAINT”
  • “App crashing”

Refund Question:

  • “Refund isssue”
  • “I need my refund”
  • “Refund paymt”

Staff Question:

  • “Customer service urgent”
  • “Please call me insta manager please help me”
  • “Ad service”

Cards Question:

  • “Card declined”
  • “My card was declined”
  • “Lost of my SIM card, and I can’t login to my account because I set up a 2FA and it sends a code to my number”

Employment Question:

  • “I need my 1099”
  • “I can't go in to the Instagram I try and supostuby I recive one code and never recivethat”
  • “Didn’t get paid back”

Other Question:

  • “For impersonation”
  • “Not showing reels in home page”
  • “Deleted”

Compare Instagram Customer Service To

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