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Instagram - I'm locked out of my account

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Updated by user Dec 04, 2025

Still locked out of my account for no necessary or legitmate reason.

Original review posted by user Nov 19, 2025

I recently just created an Instagram account, using my phone number for a login option. When I created a password originally, it appeared to be accepted.

But after logging out of my account via a web browser on my computer, and then eventually logging back into my account the same way, a little bit later on the same day, there was a problem. It was not accepting my password even though I know I had entered the correct password because I just opened this account within the same day and have all my login info accurately documented, keeping a note of every detail. So originally, within the same timeframe, or within a few minutes, I was led through a process of having a verification code texted to my number for use to get back into my account. I was allowed back into my account the first time.

But after changing or resetting my password, as I was prompted to do so, it apparently wasn't being stored in my account, I am presuming. The reason I reached this conclusion is because it was continually not accepting my new password every time I changed or reset it, and this became a recurring cycle. So it would refuse my new password multiple times whenever I was allowed to access my account over and over again to reset my password. It prompted me to have to go through whatever necessary steps or procedures it seemed to require me to do in order to change my password each time after confirming that I am the accountholder.

Then at some point in time within the same hour or so, after the verification code or link was texted to me, I clicked on the link, and it showed me a window that contained a notification saying that I was supposed to have received a code at my phone number, but there was no code, only a link to click on without a code or any other option that would effectively allow me into my account. So it isn't accepting any password I am repeatedly being guided into changing or resetting it to each time, and it's not showing me any verification code when it is texted to me, and instead, rather, simply a link to click on saying that a code was sent to my number when it was not.

Preferred solution: access into my account.

Location: Chattanooga, Tennessee

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