Instagram Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instagram has 2.2 star rating based on 6526 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Instagram to a friend or colleague.
- Rating Distribution
Pros: Friends, Good site for sharing videos and expression, Help me get my account back.
Cons: Customer service, Cant reach a person to talk to about problem, Hacked.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instagram has 2.2 star rating based on 6526 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Instagram to a friend or colleague.
- Rating Distribution
Pros: Friends, Good site for sharing videos and expression, Help me get my account back.
Cons: Customer service, Cant reach a person to talk to about problem, Hacked.69% of users think that Instagram should improve its Customer Service.
43% of users say that they might use Instagram in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "If you can use a different app to post and stuff, use that", "Insta should create better or smarter AI’s to truly see if the person was being hacked and look at logging info", "Keep fighting", "If it’s resolved really quickly I would be very happy with instagram", "I really do not know. Instagram has no rules. everything happens random :((".
Most users want Instagram to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Lagos, LagosBad customer service from instagram
Very very bad no positive response, I cant recommend instagram to anyone because their account ll end up disabled without any reasonable reason. Instagram is the worse so far
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Erbil, ErbilThe number of followers on my account stopped a long time ago
Two years or more ago, the number of followers of my account stopped. Not only that, but the number of followers of my account decreased, and the interaction rate also decreased.
Despite the presence of new followers, the number of followers appearing on my account completely stopped، My new account followers are added to the fake or spam account review box, and I cannot even see or review them!I reported the problem several times, but No one has contacted me and the problem has not been solved. Please work on solving this problem as soon as possible
User's recommendation: Responding to suggestions related to reviewers, and not neglecting them
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Verified Reviewer | Leighton Buzzard, Central BedfordshireResolved: My Instagram account has been hacked and I got scammed by a greyhat technical
Company fixed the issue and I have been provided with apology. Updates: the account has been recovered after 8 days by the selfie video and Instagram managed to send me the link to change the password, however I've been scammed by someone called Frank wills his account is grayhat underscore data underscore recovery he was recommended here on this platform to help me with my account he asked for 150$ first then claimed he needed another bypasser to clean the errors for 150$ and I paid him cuz I was desperate then he asked for 500$ for firewall software
User's recommendation: wills underscore data underscore recovery is a scammer, Instagram needs to provide a customer service so people won't get scammed again
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Verified ReviewerInstagram suspended my Accounts on Instagram and Facebook
Hello, my Instagram and Facebook accounts have been suspended since Friday, September 13th, and it's said to have been caused by a roleplay account I have on Instagram, which is linked to my personal account. I had a previous roleplay account, which, due to a *** that occurred last month on my main Instagram account and also having the same phone number, my main account was suspended for a bit, but then reinstated after I not only changed my password but also submitted a picture of my ID and followed the steps to get it back.
My old roleplay account couldn't be recovered since I'm not the character I roleplayed as, so there was no way for that to be salvaged. However, when I made my new roleplay account at the end of last month, things were fine. But then my Facebook and Instagram accounts were suspended, only to be reinstated within a few hours of doing the typical steps of getting an account back. Now the same thing happened with my current roleplay account.
Whenever I've been able to open up my Instagram and try to log in, it usually tells me that it's suspended due to the automated computers that look over the various accounts on the site/app saying that all my accounts are suspended because of rules being broken by my roleplay account, but no rules were ever listed as to being broken. The same thing was said regarding my personal Facebook and Instagram accounts, but at first those were reinstated rather quickly. However, now my personal accounts on Facebook and Instagram are also suspended as a result of rules that I somehow broke on my new roleplay account, which again does not tell me what specific rule or rules were broken. Now, I know it can be said it's my fault for linking a roleplay account to my actual account and fair enough.
Although this new roleplay account did get suspended not too long after I created it, due to me following the typical steps of the face video, the cache, and even the ID photo to verify who I am, I initially got back into my roleplay account with no problem. But now I'm unable to get into my account and I've now sent photos of my ID multiple times in the days since this occurred and nothing has happened outside of a number of emails saying that the photo ID can't be accepted by Instagram at this time. I ask that you please help me get this fixed as I'm doing what is asked of me and it's gone on for over a day now. I just want to be able to access my Facebook and Instagram accounts again.
Sorry for the long message, but I wanted to be as thorough as possible so you will understand the situation in full. If that means I have to quit using and separating my roleplay account from my personal account on Instagram then so be it, but please help me get access to my personal account again, as well as having access to my Facebook profile and page.
I know that you all likely get many messages a day for a variety of things to help people with, so I hope this is something you can help me out with too. I hope you are doing well today, please have a great day and take care.
- Able to connect with family and friends
- No support to contact for help
- No support and will ban you just because they felt like it
- Automated responses
Preferred solution: My Instagram and Facebook accounts back so I can continue to talk to those I don’t have in my contacts.
User's recommendation: Don’t rely on Instagram support. It looks to be nonexistent as the emails and things you’ll get just automated messages and emails after you do all the steps you’re supposed to to get it back.
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Verified ReviewerAccounthacked
My account got hacked, and I tried to do all I could to get it back, but it was impossible. They also hacked all of my accounts, including Email, Netflix, Disney, and more.
I managed to regain control of all but Instagram. I created a new account, and now they've blocked that new account.
That's the way it works; someone hacks your account, and then you're blocked forever. The company should have a number to call when something like this happens to help their customers.
- You can follow your big idols
- If you get hacked there is no service of instagram
- You deal with it alone
Preferred solution: My account BACK
User's recommendation: Do not make your Instagram as your private média social, because once you got hacked Forget your account
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Verified Reviewer | California Hot Springs, CaliforniaResolved: Marcosmaytorena35@***.com
Company fixed the issue and I have been provided with apology. Submitted an appeal issue?
I submitted an appeal by mistake.I send many information to access my account. Why this happened to my account.hope I get contact fast
Instagram send me a notification that I submitted a problem
User's recommendation: Instagram
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Verified Reviewer | Lilongwe, Lilongwe DistrictDisabled account
hello
i hereby write to you this text on the issue of my disabled instagram account due to the accusations that i do not follow your guidelines which is a wrong and forcebly accusations.i am an entrepreneur who make a living though instagram to connect to customers for business and earn a life through it,but the incident of disabling my account has caused a big impact to my life right now and i plead that you should restore/enable and give me access to my account one more.to be clearly taken care of my account name is bighomiefav which is registered on the email favourpingasa@***.com and was disabled on 30 September 2024.thank you for you attention,it will be my honour if you restor my account
User's recommendation: report your issues more oftenly to get assistance
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one has helped me regain access to my account
Cannot reach a human being and have not been able to log into my account despite hundreds of attempts and all of the help support suggestions they offer. It is so frustrating not being able to share or keep up with friends and family milestones, lives, and more.
Never had issues before Meta. Why have a customer support number if you can't answer and the app is no longer what it was - not a compliment. I know my password, have access to my email, and it's even connected to my Facebook! I should be able to login to my account.
Never set up an authentication program for it (maybe it happened when my account was hacked last time. When I successfully submitted a facial recognition video to regain access to my account that is photos of myself and my children.) nor do I have a backup code and the reach support option doesnt let me submit anything the facial recognition video you are asking me to submit AGAIN to recover the account just freezes so I am unable to use that option and really just want to be able to keep in touch and communicate with my friends and family.
- Need my account back
- Contact with family and friends
- Having to submit a video of all the angles of my face
- Lack of customer support
- Consumer neglect
Preferred solution: Access to my account
User's recommendation: don’t waste your time
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Verified Reviewer | Singapore, SingaporeI got a fake report on my account from a fake account. They are also copyrighted. I posted a singer's post. The post was not wrong. You can check it.
You have suspended my account sir by mistake that means delete deactivate just make a request to give me last chance my personal account is that so I want to talk to them on Instagram I got a fake report on my account from a fake account. They are also copyrighted.
I posted a singer's post.
The post was not wrong. You can check it.
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Verified ReviewerThreat
It sends you to meta payment center. But, I have been sending emails to Instagram, facebook and meta.
Contacted CEO, no response but was always on Instagram when I sent messages. Contacted people via Twitter, LinkedIn. I have screenshoots of everyone that I sent emails, dms and messages. Contacted that Bosworth person, via Twitter, and he blocked me.
Just because I ask for help, about a person account that threathing my sister, scammed a lady as well as defamation of character. But I also sent him a message in his dm letting him know how sad it is on what he done. I have screenshots of all of that. Instagram can say about community guidelines, when it comes to certain music or words while they shadow banning.
But when it comes to serious issues, then they are blind. But we all have to be mindful that we have family and just switch places with me. If someone was threathing your sister, wife, mom, daughter or any female in your family, how will you feel.
Keep praying because it can happen to anyone, we reap what we sow. Poor company, poor ,no support but rich CEO, CTO, COO and etc.
Preferred solution: Have Laureano Ramos instagram and facebook accounts completely banned
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Verified ReviewerInstagram disabled
I don't what happened I just signed up to make a Instagram account and then all a sudden it got disabled
Preferred solution: Delete the account
User's recommendation: Help them
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Verified ReviewerRecover Instagram account
I am writing this to request access to my Instagram account, which has been disabled or locked due to some unknown reason. My account username is taylormeetswift37 and my email associated with the account is taylorhartley188@***.com
I am a law-abiding citizen and have never violated any of the Instagram community guidelines or terms of service.
I use Instagram for personal purposes and its sudden inaccessibility has caused me significant inconvenience and frustration.
I request the Instagram legal team to kindly investigate the matter and restore my account access as soon as possible. If there is any issue or concern with my account, I am willing to cooperate and provide any necessary information to rectify the situation.
However, on [08/11/2024], my account was suddenly disabled without any warning or explanation.
I have made several attempts to contact Instagram's support team to resolve the issue, but to no avail.
And I have no idea how to proceed from here.
I respectfully request that you look into this matter and take any necessary steps to help me regain access to my Instagram account. I believe that I have followed all of the platform's terms of service and community guidelines, and I am confident that there has been some mistake or misunderstanding that led to my account being disabled.
Thank you for your time and attention to this matter.
Sincerely,
Taylor
- Good app
- Disabled account instagrams for no reason
Preferred solution: My instagram restored. Nov 2021 is when I created the account.
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Verified Reviewer | Dubai, DubaiPlease open my Instagram. I've had my page for five years, I haven't had any sex
**Subject:** Request for Review and Restoration of Account (arsahm_fa11)
Dear Instagram Support Team,
Hello,
I am the owner of the account "arsahm_fa11" and I would like to request a review for the restoration of my account. I understand that my account was deactivated due to a violation of Instagram's policies.
However, I would like to explain that this situation is the result of a misunderstanding. I was born in 2008 and am currently 16 years old. Unfortunately, at the time my account was deactivated, my phone was with a friend who, without my knowledge, engaged in inappropriate activity. I was at school, and I had no involvement in this situation.
I have great respect for Instagram's policies and I am deeply sorry for this incident.
I kindly request that you reconsider this matter and restore my account. I am more than willing to provide any additional information if necessary.
Thank you for your time and consideration.
Best regards,
Arsham (arsahm_fa11)
arshamfalah86@***.com
User's recommendation: You did not see anyone's hands and did not disturb anyone, do not be rude
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Instagram account of 10years was wrongly deactivated
Dear Instagram Support Team,
My Instagram account of 10 years was wrongly disabled on May 24th at approximately 2 AM. It appears to be a widespread issue, and I believe it might be a technical glitch. My account was disabled without warning or explanation. Despite numerous attempts to appeal, I have received no response from the Help Center or support email. It is frustrating, as my account is for personal and professional purposes. Here is my username: @ihunanya_chi; email: Lovethjohn15@***.com.
Kindly help me fix this.
Preferred solution: A reactivation of my instagram account my whole life depend on it, it is my business account of 10 years that was wrongly deleted
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Verified ReviewerAccount recovery
Dear Instagram Support,
I hope you can assist me with recovering my Instagram account. Unfortunately, I have lost access to the email I used to create the account, and I am unable to retrieve it. This account holds many special memories with my ex, and it is very important to me that I regain access to it. I kindly ask for your help in restoring my account.
Here are the details of my account:
- Username: r_saghravanian
- Email used for the account: R_saghravanian@***.com
Please let me know what steps I need to follow to recover it. I would be very grateful for your support.
Thank you so much for your help.
Best regards,
Reyhanehsadat Sagharvanian
- We can have all our feelings in the years of life in one page
- It takes a lot of time from us
User's recommendation: Keep the password in a safe place
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Instagram got suspended
Company fixed the issue and I have been provided with apology.
@sehir_s_
Instagram was suspended for violating the guidelines of Instagram. It was unknowingly, and I accept my fault.
I really want my @sehir_s_ account back. I won't violate any guidelines again. Please forgive my error. I am working as an accountant in Saudi Arabia alone, and most of my relatives and friends are communicating with me on Instagram.
I cannot reach them.
I hope you will give my @sehir_s_ account back
. Please respond as soon as possible and solve my problem at sehirs1011@***.com.
- Help with reactivating the account
- Follow all community guidelines
Preferred solution: Apology
User's recommendation: Follw the guideline of instgaram and dont missuse
About
, , , ,
Instagram is a free social media platform for sharing photos and videos founded in 2010 by Kevin Systrom and Mike Krieger. After Facebook bought it out in 2012, Instagram became one of the world's most popular social media platforms.
Since its launch, Instagram has introduced several products to enhance the user experience on the platform, such as video sharing and "Stories," allowing users to share temporary photos and videos that disappear after 24 hours. Other top products of Instagram include Reels, IGTV, and the Explore page, which have helped retain current users and attract new ones.
Overall, Instagram has significantly impacted social media and has become a powerful tool for individuals, businesses, and creators to connect with their audiences and share their stories.
Instagram is ranked 65 out of 500 in Social Media and Networking category
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Maybe they're just not that into you. There's lots of competition for time.
im happy asf