Instagram Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instagram has 2.2 star rating based on 7367 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Instagram to a friend or colleague.
- Rating Distribution
Pros: Friends, Good site for sharing videos and expression, Help me get my account back.
Cons: Customer service, Cant reach a person to talk to about problem, Hacked.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instagram has 2.2 star rating based on 7367 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Instagram to a friend or colleague.
- Rating Distribution
Pros: Friends, Good site for sharing videos and expression, Help me get my account back.
Cons: Customer service, Cant reach a person to talk to about problem, Hacked.67% of users think that Instagram should improve its Customer Service.
44% of users say that they might use Instagram in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Enable 2FA on your accounts right away. Don't wait. If your account gets hacked, you are not getting it back.", "Please help me get in my stuff", "Answer customers", "is there any way you can send me my backup codes from the 2 step authentication process.", "Help me get my account back".
Most users want Instagram to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Instagram Reviews
"My instagram is not letting me login in"
My Instagram is not letting me log in. I know my password and I know how to get in, but it says my account doesn't exist anymore. I had my account for a long...
"Unban me"
Please instagram unban me i didnt anymistake !! nikola__m1997 I didnt do any bad comments or any bad behavior and i didnt know why i get ban?
Belgrade, Belgrade
Unban me
Please instagram unban me i didnt anymistake !! nikola__m1997
I didnt do any bad comments or any bad behavior and i didnt know why i get ban?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Falkenstein, Sachsen
Urgent Issue with Account Restrictions & Feature Access
Attracting the audience for 10 years completely free due to political sanctions that I and people like me have no influence and power to change... How much do you count for 10 years?
Instagram and Facebook know better than anyone which countries use VPN to access the app due to sanctions, but they have done nothing to solve their monetization problem!! But it allows them to enter the program!!! Do you know why?! Because we are not going to get money and we have no rights due to political sanctions!!
OK...
let's open the door... the workers will come inside without being paid!
The lack of support for content producers, the insignificance of many years of problems, the changing of weekly or monthly rules that are not so severe even in military and security areas!! And the worst thing is that Instagram is not even willing to send the reason for its behavior, performance and decision via email or in-app message to the accounts and pages, if all the income of Instagram is from the same pages, it is not even willing to answer them directly!!
For example, you are walking today and I (Instagram) will catch you a month later without any warning while you are sleeping and I will not give any explanation!!
Finally, in your answer, I will say that the link to the rules is in my pocket, you can read it again!! But we won't tell you why we do it
I am reaching out regarding ongoing restrictions on my account, which have persisted for nearly a month, significantly affecting my engagement, especially comments. Despite my account being part of the beta version, several inactive or family accounts I manage continue to receive new Instagram features, while my primary account does not.
Additionally, my professional dashboard on Instagram provides insights praising my activity:
'You're leading the way with 41 reels created last month. Wow! You're really getting your content out there, which is essential if your goal is to continue growing.'
However, despite my high engagement and consistent content creation, my account faces continuous and unexplained limitations, hindering its growth.
This account has a 10-year history of compliance with Instagram's policies. Even though my country is on the sanctions list, I have been creating content purely out of passion, without any monetization, for all these years.
Given these circumstances, I kindly request a more thorough review of my account beyond the standard automated responses, as previous reports have not resolved these ongoing issues.
Thank you for your time and assistance.
I appreciate your support in addressing this matter.
Best regards,
Mr. Navid Ghoncheh
ID: @Hiphop.persian.vibe
User's recommendation: "As shown in the attached images, it's clear, and I also gave a brief explanation in the message I sent to Instagram. But honestly, if I were to fully explain Instagram's issues, I’d have to write a series of books the size of the Harry Potter novels! However, there’s just one thing I want to say to those who have just joined Instagram or have been using it for just 2 or 3 years: don’t waste your time. I’ve been on this platform for 10 years, following all the rules and being familiar with every detail, big and small. If I were to list the main issues with Instagram in 20 bullet points, I’m sure one of the top 5 most frustrating and ridiculous problems would be this: 5 days a week, for 12 hours a day, I’m stuck writing emails and going through security steps with all of Google, Meta, and Facebook's subsidiaries just to prove to Instagram's bots that I’m not a robot!!! "
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
My account is permanently disabled.
Dear Instagram Support Team,
I appreciate your desire to keep Instagram safe. I understand you have Community Guidelines. As a user of Instagram and Meta myself, I am grateful for your work in keeping the platform safe.
If I have done something wrong, then I am ready to make the necessary corrections. I consistently follow your Community Guidelines. I have used Instagram for over 10 years, and I use Instagram to share gaming content designed to make people enjoy the videos since 2015. Every day I regret suspending the account, and I hope it will be active.
In my account bio, there is a phrase that represents a personal account. I was not pretending to be a business; I even wrote my name in bio and stated that the account is for gaming videos, and the logo of the account was created by me. My content was just video clips of games; I've been posting like this since 2015.
I did not receive warnings about this; I was shocked to be banned from Instagram.
Please reopen my account, and is there any way we could put some measures in place to avoid this happening again?
Thank you so much.
@playstation.arabic
Email: hejea.02@***.com
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Account disabled elbori.pr03
I don't know why when I created my account then like 15 minutes later it said my account was disabled because I did something that I wasn't supposed to do but I didn't do anything.it
User's recommendation: Explain why
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, New York
Hacked instagram account
Now instagram is trying to tell me it’s not fraud. I’m baffled by this answer.
They continue to disregard my request. The phone service was no help either.
Literally just got off the phone with them and they continued to tell me they can’t do anything about it either. I’m honestly disgusted.
Still no update. Even created a new account to report it myself.
I’m upset about this situation.
It really shouldn’t take this long to shut down an account. So once again please consider helping me out and shut down the hacked account immediately; _kashshine
My account has still been hacked for a week now after being promised the problem will be dealt with. I strongly advise this company to take accountability as soon as possible.
I've been threatened with extortion and constantly harassed by this hacker. My personal life has become uncomfortable due to this situation. By the grace of God, please fix my account.
After so many complaints, emails, and calls with no results, it is a waste of time. This is unacceptable!
User's recommendation: Don’t sit back and think they’ll help you. Take a stand and enforce your request. (Especially if it’s something so simple)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Instagram account got blocked
Hey @instagram
How come your accounts are getting disabled without any reason? My instagram account got disabled last week and I can not get through anyone in your support team.
I had tried changing my date of birth in order to change the algorithm in hope to get new content on my feed, it was just an experiment I was trying that I learnt from a reel on Instagram. The account got disabled even before I could put the original DOB back. I even put an appeal and added my passport for identification but it got declined.
I have been using this account for years and its so uncool that I cant find anyone to help me. We tried emailing support multiple times with no luck.
Itd be nice to get some attention on this issue.
Insta handle- mehtashivangi
PS- My fb is also disabled as it was linked to instagram.
- App can be great at times for talking with friends
- Connection to old long lost friends
- No support team to connect with
- Customer service not good
Preferred solution: get me my account retrieved. need to connect with support team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisabled acocunt
I believe my Instagram account was disabled due to a misunderstanding or error. I am 100% certain that I have not violated any of Instagram's Community Guidelines.
I am requesting a review of the decision to disable my account, as I believe it was done in error. I am willing to cooperate with your investigation and provide any necessary information to resolve this issue.
Preferred solution: my instagram acount back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was hacked and my IG and FB. Pages are shut down
I received an email that I would be locked out of my account if I didn't respond to a grievance. I responded shortly after that.
I received another email that stated that someone was logging into my account from another state. They asked if it was me. I said no; I have been locked out of my account since.
The email address was shown of who was trying to log in. It wasn't mine.
Preferred solution: I would like to recover my accounts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is a person who is harassing others and myself, and exploiting people for money
There is a person who is harassing others and me, and exploiting people for money. They faked being someone who they were not.
They ended up taking nudes that were not mine or me to use to exploit me and blackmail me for money, and they put me in a group chat with others to even entice me to do it even more. Their account is naomi.ryc and my account is wtf_nahte_.
It would be nice if you could also delete that whole group chat as well. Please and thank you.
- Good connections with others
- Too many people faking who they are
Preferred solution: I just want that account off the app and that whole group chat removed please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYes my account was unrightfully banned and the rejected my appeal instantly and if you guys could get in contact with Instagram that would be great
Dear Instagram Support Team, please understand that I appreciate your desire to keep Instagram safe for your users. I understand you have Community Guidelines. As a user of Instagram and Meta myself, I am grateful for your work, and I will be keeping the platform (the picture below isn't my main account; it was trvs.kc_ this is just a placeholder).
- Reliable messaging platform
- Keeping in touch with friends
- Quick news
- Inaccurate information leading to innocent people getting banned
Preferred solution: My account back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdded a restriction for no reason and wont say why
My account got restricted on May 7th for no reason, and I can't follow people back. I did nothing wrong, and I have proof. It doesn't even tell me why.
- Awesome content
- Sensitive and unrealistic we are human
Preferred solution: The restriction taken off and stop flagging me for no reason
Wandsworth, Wandsworth
Account been hacked
, I am trying to communicate with this Instagram in regards to my Instagram page that's been acting too the email has changed I haven't got the number anymore that number is my Jamaican number it was given away in January when I went to Jamaica and try to use the phone I was told that by the form provider and there is no where I can receive my Instagram back they've also changed the email address for the Instagram that's been acting to send the notification to their own phones that their own emails and it's not right I should be able to get my Instagram page back I don't have a picture of myself on a I've got my sister my best friend that's what I use it for I don't normally put my personal photos on my instagrams they've been messaging my daughter let's *** before I give back your mother her profile they've sending out much they've won the coin money and they bought a Range Rover that's what they put in on their displayed on their status I need to get my Instagram page and I'll provide you with the Instagram Page email address that they have put on it and the name that they've put their it's really distressing
It's been changed from slaughtersheldonbryan@***.com and tell number was 187* *******
They also change my device but my device that's connected to it it's a Samsung 8 a Samsung 15 or a Samsung 12 it was and it's an iPhone that change everything I'll provide the name of the person's on the iPhone mobile safari London on the 4th of March at 12:09 am
(ukfinest@***l)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHacked
I was hacked and needed Meta to release my account back to me. They were not helpful at all.
They gave me links and things that I do, but you can only do that if you have access to your accounts. They told me to appeal it, and you can't do that because a fraud account is tied to it.
You can't report a compromised account because the email and login were changed. Nothing has been done.
Preferred solution: My account back so I continue my company
User's recommendation: They suck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help
I changed my password, and I cannot log back in. It's asking for authorization from Duo or Google, and I tried, but it doesn't work. I was seeing if you could log me back into my Instagram account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t know why my account was disabled
I don't know why my account was taken down. I have not done anything wrong.
I'd like to know why it was disabled. Is there a way I can get it back?
Preferred solution: I’d like to get my account back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with login
Hi Customer Team,
When I contacted the toll free and other number, it kicked me out and I wasn't able to speak with a LIVE Representative regarding the login issue that the Executive Director and the Social Media Employee experience when they try to login into the organization's account. We are having difficulty resetting the password and verifying the email that IG sent.
There was an error message that mentioned safety concerns.
Please email us at info@***.org because the issue is still unresolved. Thank you!
Carla/Admin Asst/Moms Across America
- Easy to use
- Danger message that is received when we verify the emails
Preferred solution: Access to the organization's account to reply to comments, etc
User's recommendation: Recommend that the automated system offers Option 0 to speak to a LIVE Representative
About
, , , ,
Instagram is a free social media platform for sharing photos and videos founded in 2010 by Kevin Systrom and Mike Krieger. After Facebook bought it out in 2012, Instagram became one of the world's most popular social media platforms.
Since its launch, Instagram has introduced several products to enhance the user experience on the platform, such as video sharing and "Stories," allowing users to share temporary photos and videos that disappear after 24 hours. Other top products of Instagram include Reels, IGTV, and the Explore page, which have helped retain current users and attract new ones.
Overall, Instagram has significantly impacted social media and has become a powerful tool for individuals, businesses, and creators to connect with their audiences and share their stories.
Instagram is ranked 86 out of 483 in Social Media and Networking category
Asia, USA, Canada, UK, Europe, Other, Worldwide, Australia
Instagram FAQs
Instagram is a social network platform that allows users to upload photos and short videos and share them with other people. Instagram is free to use on mobile devices and the web.
You should be able to deactivate your Instagram account in your profile. Just click Edit Profile - Temporarily disable the account. To proceed, you will be asked to select a reason for turning off your account and enter your password. You can deactivate your Instagram account from your phone or on the Instagram website.
To unblock a user on Instagram, you should go to their profile either by searching for the account, scrolling through your followers’ list, or tapping the name of an account that appears on your timeline. Tap the blue ‘Unblock’ button at the top of the user's profile, underneath the name and bio. Confirm the changes.
To reactivate an Instagram account, you should open your account, enter the username and password of the account you wish to reactivate, and tap on Login. You will be able to reactivate only the temporarily disabled account.
You should be able to change your Instagram password at any time from the Settings section of the Instagram web page or in iPhone/Android apps. If you've lost or forgotten your Instagram password, you can request a password reset from the sign-in page of the website or app.
You can find someone you need on Instagram by phone number. For it, tap the three horizontal lines in the top right corner, choose “Discover People”, select “Connect Contacts”, and follow the further prompts.
According to the Instagram help center advice, if your account was suspended by mistake, you can recover it via the app by entering your username and password in the appropriate fields, as well as following the detailed instructions on the screen.
To deactivate your Instagram, log in to the account you want to deactivate, click on three horizontal lines next to “More” in the lower left corner, click “Settings”, choose “Account Center” and then “Personal details”. After this, do the following steps: Account ownership and control” > Deactivation or deletion > account you’d like to temporarily deactivate > Deactivate account > Continue > select the reason to deactivate account > Continue > Deactivate account.
There are several ways how to view Instagram stories anonymously: by enabling airplane mode, creating a secondary account, or using a third-party website. The last one is the most common way among them. By using a third-party site such as InstaNavigation, just enter an Instagram user name or link in the search field.
On the Instagram app tap “+” at the bottom and choose “POST” from the options, after which take a photo or choose the visual from your phone’s library, follow “Next”, and tap “Next” again in the top right. After these actions follow “Add music”, choose a song from the list or search in the Instagram music library, choose the part of the song you want to add to your post by using the sliding bar at the bottom, tap on the checkmark in the top right or “Done” (for iPhone), and tap “Share” at the bottom.
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Team Instagram I have not done anything wrong and I'm sure I have followed your rules of conduct and you have suspended my account for not any Valid reason please back my account as soon as possible My username= banty_bishwas_18
My instagram account was suspended any without reason so I request you to recover my account in 24 hours
Mera account refresh nai hi rha h or I'd bar bar log out ho rhi h kese hoga
So your account is restricted and you’re asking Instagram for help. But, you go on to criticize them moments later.
You claim their issues would fill a large novel and advise new users to not waste their time.
You then list “frustrating and ridiculous” problems with them. You don’t deserve to even be on the platform much less given any help.