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Instagram

www.instagram.com
What is your customer experience with Instagram?

Instagram Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Instagram has a 2.3 star rating from 6,491 reviews and only 17% would likely recommend, with 64% unfavorable and 25% positive feedback; consumers are mostly dissatisfied.

Key Takeaways for Future Customers

  • Read recent Instagram reviews about account suspension and hacked accounts before relying on the platform.
  • Expect limited live support; plan for backup communication and data export for account recovery.

Negative Feedback / Risk Areas

  • Widespread complaints about suspended accounts, hacked accounts, and inability to reach customer service.
  • Frustration over appeal delays and automated decisions in Instagram customer complaints.

Positive Feedback

Users value connecting with friends and sharing videos; some report successful account recovery and help restoring important content.

View full overview ›

Media from reviews

Instagram - Accounts been hacked
Instagram - My account is deactiveInstagram - Suspended accountsInstagram - Got hacked and bannedInstagram - We disable account recoveryInstagram - Delete old accounts that I had since I was 11I cannot recover my Instagram account please help
View all media ›

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Instagram Collective Complaints

rayven h Ppo
rayven h Ppo
Atlanta, Georgia, United States
Collecting Signatures

hacked account

1 supporters

My account was hacked I changed the password but it keeps asking me for an account recovery with a number I no longer use anymore. I have dealt with this since today please I really hope y'all can help me with this matter because I really love my Instagram account and I want it back and I need it back

Jy B Yas
Jy B Yas
Pittsburgh, Pennsylvania, United States
Collecting Signatures

Falsely disablement to account

3 supporters

My account has now been falsely disabled by Meta on two separate occasions without any clear explanation or valid justification, despite my compliance with all platform policies. These repeated, wrongful disablements have caused significant disruption and harm, including loss of access to personal content, contacts, and business opportunities. I have made multiple good-faith attempts to resolve this issue through Metas appeal process, yet the matter remains unresolved. If my account is not promptly restored, I will have no choice but to pursue legal action to protect my rights and seek appropriate remedies for the damages caused by Metas actions.

Emma L Vnq
Emma L Vnq
Columbus, Ohio, United States
Collecting Signatures

Ban AI from banning accounts on instagram

0 supporters

My issue is that since Instagram has now enabled AI into the app. It is able to literally disable suspend or do whatever to your account and even put violations and random warnings on it for things that you have never done and the system cannot possibly think like a human, so it can literally just detect anything even if you didn’t do it and then just disable your account. This very recently happened to me back in January. They disabled my account and then told me I’m not able to do anything about it cause it basically reversible and they used a template instead of a human reviewed kind of reasons for why the account was deleted and it is extremely unfair because of Instagram users haven’t banned for the exact same thing as me and I don’t like it.

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Courtney M Vbj
map-marker Phoenix, Arizona

Keep getting kicked out of instagram

Keep getting kicked off Instagram. I didn't do anything, and I'm trying to get on, but it kicks me right out of the page.

View full review

Preferred solution: Getting back into Instagram

Sean D Fnk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I'm locked out of my account

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Instagram - I'm locked out of my account
Instagram - I'm locked out of my account - Image 2
Instagram - I'm locked out of my account - Image 3
Instagram - I'm locked out of my account - Image 4
Instagram - I'm locked out of my account - Image 5
Updated by user Dec 04, 2025

Still locked out of my account for no necessary or legitmate reason.

Original review Nov 19, 2025
I recently just created an Instagram account, using my phone number for a login option. When I created a password originally, it appeared to be accepted.

But after logging out of my account via a web browser on my computer, and then eventually logging back into my account the same way, a little bit later on the same day, there was a problem. It was not accepting my password even though I know I had entered the correct password because I just opened this account within the same day and have all my login info accurately documented, keeping a note of every detail. So originally, within the same timeframe, or within a few minutes, I was led through a process of having a verification code texted to my number for use to get back into my account. I was allowed back into my account the first time.

But after changing or resetting my password, as I was prompted to do so, it apparently wasn't being stored in my account, I am presuming. The reason I reached this conclusion is because it was continually not accepting my new password every time I changed or reset it, and this became a recurring cycle. So it would refuse my new password multiple times whenever I was allowed to access my account over and over again to reset my password. It prompted me to have to go through whatever necessary steps or procedures it seemed to require me to do in order to change my password each time after confirming that I am the accountholder.

Then at some point in time within the same hour or so, after the verification code or link was texted to me, I clicked on the link, and it showed me a window that contained a notification saying that I was supposed to have received a code at my phone number, but there was no code, only a link to click on without a code or any other option that would effectively allow me into my account. So it isn't accepting any password I am repeatedly being guided into changing or resetting it to each time, and it's not showing me any verification code when it is texted to me, and instead, rather, simply a link to click on saying that a code was sent to my number when it was not.
View full review

Preferred solution: access into my account

Keilly Bcs
map-marker San Francisco, California

My long time Instagram account got disabled that has pictures of my dead loved ones on there that I would love to receive back, please.

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My long time Instagram account got disabled that has pictures of my dead loved ones on...
My long time Instagram account got disabled that has pictures of my dead loved... - Image 2
My long time Instagram account got disabled that has pictures of my dead loved... - Image 3

I have followed all the rules and guidelines to your guyss absence. I got it when I was 11-12 years old.

I never harmed anybody or made anybody feel uncomfortable. My main concern about my page being deactivated as the memories of my dead loved ones. my Instagram account was working just fine yesterday and the day before and now it logged me out and wont let me log back in saying that my account has been disabled because of the guidelines which I dont believe is correct because I havent messed up any guidelines or anything like that whatsoever I just post my family and friends and my loved ones that passed away and thats my main concern. If you guys would like to continue to keep my page disabled it would suck, but I at least would love and appreciate if you guys could give me my files even in a screenshot or the pictures or a video of any of them all of them actually because a lot of my family members passed away or I dont speak to you Anymore and those are the only pictures I had cause.

I thought I was gonna have the mother forever I just would like for you guys to please contact me with a real person so I can figure out whats going on with my Instagram please. My phone number is area code 1-40*-***-****. Im from San Jose California in the United States in North America and again I dont know if I told you in the beginning, but my name is Adriana Angelita Gonzalez.

Thank you so much for everything you guys do. Its highly appreciated and hope you guys have a great happy holidays.

View full review

User's recommendation: Instagram is a very peculiar place, but nonetheless, if you have the right state of mind, you can have so much fun on there and especially when it comes to taking pictures and videos those memories not only would stay in your mind, but will forever be on your profile unless some tragic accident happens whether there was been a big mistake just like in my case but yes, I do refer Instagram to anybody. Just make sure you back up your files. Every chance you get because once a person is gone from this world and all you had was those pictures on your profile it feels like you lost everything all over again, but Instagram is still a great platform and I will still continue to use it if I’m allowed to because I’m still confused on why my page got disabled in the first place.

3 comments
Guest

You somehow must have said something that was so offensive to the point that they cancel your social media account. Now these days people can be very very sensitive.

Guest
reply icon Replying to comment of Guest-2798845

Yeah it sucks, I'm trying to get my account back too. Instagram has just been going and taking down accounts without giving proper reasons or responding to people when we ask why

Belma Hjs
reply icon Replying to comment of Guest-2805210

Has there been any way to retrieve old accounts? We are going through the same thing, but in my situation, my account was disabled after traveling to a different country, and even after getting back, I have been permanently disabled and unable to create new accounts from any of my devices. Have any of you solved the problem?

View more comments (2)
Austin H Seo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trail, British Columbia

Deactivated Account - again

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Instagram - Deactivated Account - again

I'm a real estate agent and use Instagram primarily for work purposes such as brand advertising and ads. On October 26th, my accounts (work and personal) for breaking terms of service.

No further explanation - just like everyone else. Just a horrible AI deactivating without a human checking first. No support, awful system.

I finally got my account back (minus my personal Instagram) come November 26th, a full month after initial deactivation. No reasoning, just back - mostly.

I hardly used my work account after that as I was shellshocked and apparently tiptoeing the line of acceptable content?

I woke up December 15th and my accounts were deactivated again. Every single one. No reasoning, just deactivation. Was hardly even using META services as it's a headache when something like this happens.

It's now been 5 weeks of deactivation with no end in sight... Just patiently waiting while I lose out on business opportunity - with no one to reach out to for help.

I had built up a substantial following and now am afraid I'll have to restart that progress I had made. All former clients, colleagues, etc. It's honestly heartbreaking to have this dictated by an awful AI with human intervention (barely) happening after the fact.

Why not review it with a human before deactivating?

Why have 0 support to reach out to and resolve things quicker? I hope META gets replaced by a company that cares about consumer satisfaction and soon.

View full review
Loss:
$5000
Pros:
  • Work
Cons:
  • Customer service
  • Everything else

Preferred solution: Account Reactivation and for this to not happen again in the future.

User's recommendation: Avoid META products if you can.

Destinee S Mgo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redding, California

Got hacked and banned

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Instagram - Got hacked and banned

My username is krazzybabym, and my account was recently banned after it was hacked without my permission. I did not violate any guidelines or post anything inappropriate.

Someone gained access to my account and changed things without me knowing, which led to the ban. I always try to follow the rules and use Instagram in a positive way. I believe this was a misunderstanding caused by unauthorized activity on my account.

I would really appreciate a review of my situation so I can recover my account. This account means a lot to me, and the memories I have on it are important.

View full review
Pros:
  • Making new friends having a way to spread positivity
Cons:
  • Getting banned or flagged for no reason

Preferred solution: Apology

User's recommendation: Don’t use instagram

Kemonte N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lomita, California

My account being permanently disabled on false reasons

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Instagram - My account being permanently disabled on false reasons
Instagram - My account being permanently disabled on false reasons - Image 2
Updated by user Jan 18, 2026

That dont listen

Original review Jan 01, 2026
Hi,
So my account had been suspended for clams of sexualization of minors but I had did an appeal and in less than an hour my account was banned not because of the prior accusation but for violating some other guideline. I am extremely confused because I have read the guidelines and believe I have done nothing to violate anything.

I also find it extremely weird that after proven that the original purpose of my suspension was wrong that I was immediately banned not even an hour after my appeal was made. I have had no prior problems or even a warning/strike on my account so please it would be really helpful if I could know specifically and exactly why my account was banned.
Sincerely,
Ladyrose42069
View full review
Pros:
  • Seeing videos that either bright up your day or helps you see whats happening in the world
  • Keeping in contact with people
Cons:
  • False reporting
  • No way to contact live support to help either fix issues or understand company decisions made

Preferred solution: I would like my account to be reactivated, I have a lot of people on that account that I can't reach without it

User's recommendation: Make sure to keep any and every thing you post, repost, make a story about because at any random moment they will make a false reasoning for your account to be suspended then after you appeal they'll ban you not even 30 minutes after. I received an email at 4:00 in the morning made my appeal at 6:55 and then 7:30 something is already banned but yet there was a full review of my full account that took less than like 30 minutes it's awfully fishy that even though my account had no strikes no prior problems nothing to be shut down over that they found something after the original claim was proven false that they were trying to suspend me for

Destinee S Mgo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redding, California

Banned

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Instagram - Banned

My Instagram account was recently banned, and I believe this may have been a mistake. My username is krazzybabym.

I always try to follow Instagrams community guidelines and would never intentionally post anything that breaks the rules. If something I posted was misunderstood or flagged by accident, I truly apologize, as that was not my intention. This account is very important to me because it helps me stay connected with friends, family, and my community.

I respectfully ask that you please review my account again and consider restoring it. Thank you for your time and help.

View full review
Pros:
  • Them understanding and going deeper
Cons:
  • Them banning you when you got hacked

Preferred solution: Apology

User's recommendation: Unbanned or another appeal

Djordje S Ysi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Novi Sad, South Backa

Instagram AI deleted my account on false allegations on CP.

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Instagram AI deleted my account on false allegations on CP.
Instagram AI deleted my account on false allegations on CP. - Image 2

I am writing to formally appeal the permanent suspension of my account @djordje._.saponja. My account was flagged and disabled due to an AI false positive regarding 'Child Endangerment' policies.

I want to state clearly that the content in question depicted a consenting adult friend, not a minor. This is a case of severe misidentification by your automated moderation tools. I am a student, and I use this account for essential school-related communication, and this wrongful ban is causing me significant distress. Under the GDPR (Right to Explanation), I request: a manual human review of the flagged media to verify that the subject is an adult.

Reinstatement of my account as no actual violation of the law or Community Standards occurred. I am ready to provide government-issued IDs for both myself and the individual in the photo to prove our legal ages.

Please do not close this case with an automated response; I am a victim of a technical error. Regards, Djordje Saponja

View full review

Preferred solution: My account back

SaKyviah T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madison, Mississippi

Suspended accounts

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Instagram - Suspended accounts

Y'all should stop taking accounts for no reason and actually help people. If I'm not, I'ma sue and also start giving people a warning before y'all just take pages for no reason and don't deny no one if you know they are not bots.

It's pointless. Y'all are gonna make people stop using Instagram and take all y'all money.

View full review
Pros:
  • No pros
Cons:
  • Theyre not good at recovering anything

Preferred solution: I want all my pages back

User's recommendation: Don’t call they don’t want to help you

Derek M Mxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Locked out of account and having verification issues and no codes being sent

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Instagram - Locked out of account and having verification issues and no codes being sent

I recently tried logging back in on my PC (which I had before but had to reset everything due to file corruption), and I ended up getting logged out on my phone now. It's saying that I need 2FA codes, but I never turned on 2FA for this exact reason.

I have been attempting to log in for almost two days now. The sms codes don't get sent to me, even though I have a perfect signal. I got an email code, and that's it. The video selfie says it can't verify my identity, even though my eyes are clearly red like my profile picture, and I have the same tattoo as well.

There are no other viable options, and I really can't lose access to my account, as the majority of my mental health support friends are only contactable by Instagram Messenger. I need live support, not some AI

View full review
Pros:
  • Chatting with friends and seeing amazing photos and inspiring quotes
Cons:
  • Meta ai
  • Overuse of ai
Daniel H Hny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Rosa, California

Instagram Account suspended

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Instagram Account suspended
Instagram Account suspended - Image 2

My Instagram account daniel.707_ has been wrongfully suspended for false accusations. I've been suspended on September 10, 2025.

I've sent various emails to the Instagram support team; every single time that I've tried to contact Instagram, I've been ignored. This makes me very upset and absolutely disappointed.

View full review
Pros:
  • Memories
  • Talking to friends
Cons:
  • Useless help center
  • Wrongfully suspensions

Preferred solution: Gaining access to my account again

Trenton R Ltj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Danville, Virginia

Disabled my account

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Instagram - Disabled my account

My Instagram account @***._0fficial was incorrectly disabled. I use this account for business purposes and content.

This is affecting my ability to advertise on your platform to use Meta and ads. Please escalate this to the appropriate team for immediate review.

My account follows all community guidelines, and this appears to be an error. My email is trentontar@***.com to reach me.

View full review
Loss:
$450
Pros:
  • Its good when it works
Cons:
  • Ai taking over and messing up accounts

Preferred solution: i want my instagram back from being disabled ive been a user for 10 years i use the platform for my businesses

User's recommendation: dont use meta ai its glitch going to sue instagram if i dont get my account back

Jaizon F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Not letting me in my account

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Instagram - Not letting me in my account
Instagram - Not letting me in my account - Image 2

I was trying to change my password because someone had my account, and then something just randomly happened. It was not letting me into my account anymore; it was saying that the password was incorrect.

View full review

Preferred solution: My account back

User's recommendation: Be careful

Jamall S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westwego, Louisiana

Instagram

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Instagram

Hello Instagram Support Team,

My Instagram account has been suspended since August 2, 2025. I submitted my appeal on August 2, 2025, the same day my account was suspended.

The notification said I had until January 29, 2026, to appeal, but today is January 29, 2026, and my appeal is still showing as under review. I have not received any updates or decisions about my account.

I would like to know the status of my appeal and if there is anything else I need to do to complete the review process. Please help me restore my account if possible.

Thank you for your time and support.

My name: Jamall Smith

Instagram user: liljay18._

My email: jamallsmith2007@***.com

View full review
Resolved
Wills B Zif

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Omaha, Nebraska

Resolved: Banned of my instagram account

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Banned of my instagram account
Updated by user Dec 27, 2025

Company fixed the issue and I have been provided with settlement agreement.

Original review Dec 26, 2025

Hello, please help me seek support. My Instagram account has been banned a few months ago, and I really need to have access back to my account.

That's where I make my income, and I talk to my family on there.

I need help. Thank you.

View full review
Pros:
  • Family
Cons:
  • Support is poor

Preferred solution: Apology

User's recommendation: I do not have one

1 comment
Belma Hjs

How were you able to retrieve the account?

Shivam K Hlq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sharjah, Sharjah

My instagram I'd disable

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My instagram I'd disable

My Instagram account ID @shivamkashyap999 is not logging in on any phone, and there is a permanent account issue. Please, I hope you can provide a solution and help with my recovery ID.

View full review

About

Related Companies

Meta, Facebook, WhatsApp, Facebook UK, Facebook Marketplace

Summary

Instagram is a free social media platform for sharing photos and videos founded in 2010 by Kevin Systrom and Mike Krieger. After Facebook bought it out in 2012, Instagram became one of the world's most popular social media platforms.

Since its launch, Instagram has introduced several products to enhance the user experience on the platform, such as video sharing and "Stories," allowing users to share temporary photos and videos that disappear after 24 hours. Other top products of Instagram include Reels, IGTV, and the Explore page, which have helped retain current users and attract new ones.

Overall, Instagram has significantly impacted social media and has become a powerful tool for individuals, businesses, and creators to connect with their audiences and share their stories.

Instagram reviews and complaints

Instagram is ranked 78 out of 493 in Social Media and Networking category

Area Served

Asia, USA, Canada, UK, Europe, Other, Worldwide, Australia

Payment Methods

PayPalMasterCardVISADiscover

Instagram FAQs

Winnie Murugi
PissedConsumer Reporter

Instagram is a social network platform that allows users to upload photos and short videos and share them with other people. Instagram is free to use on mobile devices and the web.

Instagram FAQs

You should be able to deactivate your Instagram account in your profile. Just click Edit Profile - Temporarily disable the account. To proceed, you will be asked to select a reason for turning off your account and enter your password. You can deactivate your Instagram account from your phone or on the Instagram website.

To unblock a user on Instagram, you should go to their profile either by searching for the account, scrolling through your followers’ list, or tapping the name of an account that appears on your timeline. Tap the blue ‘Unblock’ button at the top of the user's profile, underneath the name and bio. Confirm the changes.

To reactivate an Instagram account, you should open your account, enter the username and password of the account you wish to reactivate, and tap on Login. You will be able to reactivate only the temporarily disabled account.

You should be able to change your Instagram password at any time from the Settings section of the Instagram web page or in iPhone/Android apps. If you've lost or forgotten your Instagram password, you can request a password reset from the sign-in page of the website or app.

You can find someone you need on Instagram by phone number. For it, tap the three horizontal lines in the top right corner, choose “Discover People”, select “Connect Contacts”, and follow the further prompts.

According to the Instagram help center advice, if your account was suspended by mistake, you can recover it via the app by entering your username and password in the appropriate fields, as well as following the detailed instructions on the screen.

To deactivate your Instagram, log in to the account you want to deactivate, click on three horizontal lines next to “More” in the lower left corner, click “Settings”, choose “Account Center” and then “Personal details”. After this, do the following steps: Account ownership and control” > Deactivation or deletion > account you’d like to temporarily deactivate > Deactivate account > Continue > select the reason to deactivate account > Continue > Deactivate account.

There are several ways how to view Instagram stories anonymously: by enabling airplane mode, creating a secondary account, or using a third-party website. The last one is the most common way among them. By using a third-party site such as InstaNavigation, just enter an Instagram user name or link in the search field.

On the Instagram app tap “+” at the bottom and choose “POST” from the options, after which take a photo or choose the visual from your phone’s library, follow “Next”, and tap “Next” again in the top right. After these actions follow “Add music”, choose a song from the list or search in the Instagram music library, choose the part of the song you want to add to your post by using the sliding bar at the bottom, tap on the checkmark in the top right or “Done” (for iPhone), and tap “Share” at the bottom.

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