Anthonia I Qdm

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Verified Reviewer
| map-marker Lagos, Lagos

Bad customer service from instagram

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Very very bad no positive response, I cant recommend instagram to anyone because their account ll end up disabled without any reasonable reason. Instagram is the worse so far

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Esra Alaseil

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| map-marker Erbil, Erbil

The number of followers on my account stopped a long time ago

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Instagram - The number of followers on my account stopped a long time ago
Instagram - The number of followers on my account stopped a long time ago - Image 2
Instagram - The number of followers on my account stopped a long time ago - Image 3
Instagram - The number of followers on my account stopped a long time ago - Image 4
Instagram - The number of followers on my account stopped a long time ago - Image 5
Instagram - The number of followers on my account stopped a long time ago - Image 6
Original review Aug 14, 2024

Two years or more ago, the number of followers of my account stopped. Not only that, but the number of followers of my account decreased, and the interaction rate also decreased.

Despite the presence of new followers, the number of followers appearing on my account completely stopped، My new account followers are added to the fake or spam account review box, and I cannot even see or review them!I reported the problem several times, but No one has contacted me and the problem has not been solved. Please work on solving this problem as soon as possible

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User's recommendation: Responding to suggestions related to reviewers, and not neglecting them

2 comments
Guest

Maybe they're just not that into you. There's lots of competition for time.

Anonymous

im happy asf

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Resolved
Kelee Htk

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| map-marker Leighton Buzzard, Central Bedfordshire

Resolved: My Instagram account has been hacked and I got scammed by a greyhat technical

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Updated by user Sep 17, 2024

Company fixed the issue and I have been provided with apology. Updates: the account has been recovered after 8 days by the selfie video and Instagram managed to send me the link to change the password, however I've been scammed by someone called Frank wills his account is grayhat underscore data underscore recovery he was recommended here on this platform to help me with my account he asked for 150$ first then claimed he needed another bypasser to clean the errors for 150$ and I paid him cuz I was desperate then he asked for 500$ for firewall software

Original review Sep 10, 2024
So basically my Instagram account has been hacked since a week now, after desperate tries to recover it from Instagram, who has no customer service or directly contact, I've put a review here on pissed consumer, however, someone replied to my review that he/she got their account back by someone called on Instagram (wills underscore data underscore recovery) so I sent him a DM on his Instagram asking for help to recover the account, he said he would run a test to see if it's possible to get it back and how much will be the cost, after he confirmed that it was ok to recover he said it will cost 150$ and 2 hours to regain it, I paid him via PayPal after he asked me to transfer money with option family and friends (no protection of course), then after two hours I contacted him again to see if there was updates, he said that the server needs another bypasser software to remove the errors on the account, said that it wasn't his fault that he it didn't show up in the beginning, however I transferred the money another 150$ after he assured me that it was the last payment, after another 3 hours I asked him for updates and he replied after an hour that the account was locked and he needs to by a Firewall software to unlock it with a cost of 500$, at this point I knew he was a scammer and he would keep asking for more , I told him that he didn't mention that it could cost up to 800$ he said it was only 150$ and already paid 300$ , he said again it's not his fault and he's not a scammer he claims that he is a greyhat technical person, however I asked him kindly to finish his job that i paid for but he refused insisting that he wants me to pay more, I got scammed by him and he said he get recommended through pissed consumer so I hope you guys not to get scammed by him.
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User's recommendation: wills underscore data underscore recovery is a scammer, Instagram needs to provide a customer service so people won't get scammed again

Star Wars 1138

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Instagram suspended my Accounts on Instagram and Facebook

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Instagram suspended my Accounts on Instagram and Facebook

Hello, my Instagram and Facebook accounts have been suspended since Friday, September 13th, and it's said to have been caused by a roleplay account I have on Instagram, which is linked to my personal account. I had a previous roleplay account, which, due to a *** that occurred last month on my main Instagram account and also having the same phone number, my main account was suspended for a bit, but then reinstated after I not only changed my password but also submitted a picture of my ID and followed the steps to get it back.

My old roleplay account couldn't be recovered since I'm not the character I roleplayed as, so there was no way for that to be salvaged. However, when I made my new roleplay account at the end of last month, things were fine. But then my Facebook and Instagram accounts were suspended, only to be reinstated within a few hours of doing the typical steps of getting an account back. Now the same thing happened with my current roleplay account.

Whenever I've been able to open up my Instagram and try to log in, it usually tells me that it's suspended due to the automated computers that look over the various accounts on the site/app saying that all my accounts are suspended because of rules being broken by my roleplay account, but no rules were ever listed as to being broken. The same thing was said regarding my personal Facebook and Instagram accounts, but at first those were reinstated rather quickly. However, now my personal accounts on Facebook and Instagram are also suspended as a result of rules that I somehow broke on my new roleplay account, which again does not tell me what specific rule or rules were broken. Now, I know it can be said it's my fault for linking a roleplay account to my actual account and fair enough.

Although this new roleplay account did get suspended not too long after I created it, due to me following the typical steps of the face video, the cache, and even the ID photo to verify who I am, I initially got back into my roleplay account with no problem. But now I'm unable to get into my account and I've now sent photos of my ID multiple times in the days since this occurred and nothing has happened outside of a number of emails saying that the photo ID can't be accepted by Instagram at this time. I ask that you please help me get this fixed as I'm doing what is asked of me and it's gone on for over a day now. I just want to be able to access my Facebook and Instagram accounts again.

Sorry for the long message, but I wanted to be as thorough as possible so you will understand the situation in full. If that means I have to quit using and separating my roleplay account from my personal account on Instagram then so be it, but please help me get access to my personal account again, as well as having access to my Facebook profile and page.

I know that you all likely get many messages a day for a variety of things to help people with, so I hope this is something you can help me out with too. I hope you are doing well today, please have a great day and take care.

View full review
Pros:
  • Able to connect with family and friends
Cons:
  • No support to contact for help
  • No support and will ban you just because they felt like it
  • Automated responses

Preferred solution: My Instagram and Facebook accounts back so I can continue to talk to those I don’t have in my contacts.

User's recommendation: Don’t rely on Instagram support. It looks to be nonexistent as the emails and things you’ll get just automated messages and emails after you do all the steps you’re supposed to to get it back.

Margaux C Aqh

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Accounthacked

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Instagram - Accounthacked
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My account got hacked, and I tried to do all I could to get it back, but it was impossible. They also hacked all of my accounts, including Email, Netflix, Disney, and more.

I managed to regain control of all but Instagram. I created a new account, and now they've blocked that new account.

That's the way it works; someone hacks your account, and then you're blocked forever. The company should have a number to call when something like this happens to help their customers.

View full review
Pros:
  • You can follow your big idols
Cons:
  • If you get hacked there is no service of instagram
  • You deal with it alone

Preferred solution: My account BACK

User's recommendation: Do not make your Instagram as your private média social, because once you got hacked Forget your account

Resolved
marco m Bgj

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| map-marker California Hot Springs, California

Resolved: Marcosmaytorena35@***.com

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Instagram - Marcosmaytorena35@***.com
Instagram - Marcosmaytorena35@***.com - Image 2
Updated by user Sep 21, 2024

Company fixed the issue and I have been provided with apology. Submitted an appeal issue?

Original review Sep 06, 2024

I submitted an appeal by mistake.I send many information to access my account. Why this happened to my account.hope I get contact fast

Instagram send me a notification that I submitted a problem

View full review

User's recommendation: Instagram

1 comment
Guest

A fake apology issued by a paid talking head who holds no culpability for or knowledge of your issue. Big deal.

Why don't you apologize for wasting their time with your "appeal by mistake" ? Do it in person, not Instagram.

favour p Ypu

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| map-marker Lilongwe, Lilongwe District

Disabled account

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Instagram - Disabled account
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hello

i hereby write to you this text on the issue of my disabled instagram account due to the accusations that i do not follow your guidelines which is a wrong and forcebly accusations.i am an entrepreneur who make a living though instagram to connect to customers for business and earn a life through it,but the incident of disabling my account has caused a big impact to my life right now and i plead that you should restore/enable and give me access to my account one more.to be clearly taken care of my account name is bighomiefav which is registered on the email favourpingasa@***.com and was disabled on 30 September 2024.thank you for you attention,it will be my honour if you restor my account

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User's recommendation: report your issues more oftenly to get assistance

tara a Yxy

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No one has helped me regain access to my account

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Original review Jun 13, 2024

Cannot reach a human being and have not been able to log into my account despite hundreds of attempts and all of the help support suggestions they offer. It is so frustrating not being able to share or keep up with friends and family milestones, lives, and more.

Never had issues before Meta. Why have a customer support number if you can't answer and the app is no longer what it was - not a compliment. I know my password, have access to my email, and it's even connected to my Facebook! I should be able to login to my account.

Never set up an authentication program for it (maybe it happened when my account was hacked last time. When I successfully submitted a facial recognition video to regain access to my account that is photos of myself and my children.) nor do I have a backup code and the reach support option doesnt let me submit anything the facial recognition video you are asking me to submit AGAIN to recover the account just freezes so I am unable to use that option and really just want to be able to keep in touch and communicate with my friends and family.

View full review
Pros:
  • Need my account back
  • Contact with family and friends
Cons:
  • Having to submit a video of all the angles of my face
  • Lack of customer support
  • Consumer neglect

Preferred solution: Access to my account

User's recommendation: don’t waste your time

4 comments
Mori M

I am also having a similar problem. My account keeps getting suspended because the app assumes I am sharing my password and such to services.

I tried explaining my case and instead of helping, I got an email stating that Instagram decided to ignore my message and not even read it. Literally, I don't recommend this app at all.

It is horrible and it should allow us the option to talk to a human. This is just absurd.

Josh L Bdu
reply icon Replying to comment of Mori M

My account has been hacked for a month. I’ve tried every solution they offer and nothing has worked, due to no response or just broken feature.

I’ve never been so frustrated with a company/service and it’s insane how a company like Meta has the worst customer support on the planet. I’m so tired of this, but I will not rest till I get my account back!!!!

Guest
reply icon Replying to comment of Josh L Bdu

Try explain to this techguy. My colleague at work recommended him last month for my daughter’s account. His email; stedcodes @gmail .com , he was very helpful with restoring her page

Guest
reply icon Replying to comment of Mori M

They don't want to talk (or listen) to you. Employees are the worst expense (next to the cost of government) a company must meet and the least reliable.

They don't want to pay someone to sit around and hope the phone rings. They don't want to grant access to company information to minimum wage part time cubicle sitting high school dropouts.

It is an internet and computer based business and that's the way they'd like to keep it. They don't care if they lose or irritate a few customers.

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Diviya K

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| map-marker Singapore, Singapore

I got a fake report on my account from a fake account. They are also copyrighted. I posted a singer's post. The post was not wrong. You can check it.

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Instagram - I got a fake report on my account from a fake account. They are also...
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Instagram - I got a fake report on my account from a fake account. They are... - Image 3
Instagram - I got a fake report on my account from a fake account. They are... - Image 4

You have suspended my account sir by mistake that means delete deactivate just make a request to give me last chance my personal account is that so I want to talk to them on Instagram I got a fake report on my account from a fake account. They are also copyrighted.

I posted a singer's post.

The post was not wrong. You can check it.

View full review
Cornelius D Gyf

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Verified Reviewer

Threat

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It sends you to meta payment center. But, I have been sending emails to Instagram, facebook and meta.

Contacted CEO, no response but was always on Instagram when I sent messages. Contacted people via Twitter, LinkedIn. I have screenshoots of everyone that I sent emails, dms and messages. Contacted that Bosworth person, via Twitter, and he blocked me.

Just because I ask for help, about a person account that threathing my sister, scammed a lady as well as defamation of character. But I also sent him a message in his dm letting him know how sad it is on what he done. I have screenshots of all of that. Instagram can say about community guidelines, when it comes to certain music or words while they shadow banning.

But when it comes to serious issues, then they are blind. But we all have to be mindful that we have family and just switch places with me. If someone was threathing your sister, wife, mom, daughter or any female in your family, how will you feel.

Keep praying because it can happen to anyone, we reap what we sow. Poor company, poor ,no support but rich CEO, CTO, COO and etc.

View full review

Preferred solution: Have Laureano Ramos instagram and facebook accounts completely banned

Hector R Xlt

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Instagram disabled

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Instagram disabled
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I don't what happened I just signed up to make a Instagram account and then all a sudden it got disabled

View full review

Preferred solution: Delete the account

User's recommendation: Help them

Taylor H Dgj

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Recover Instagram account

Recover Instagram account
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I am writing this to request access to my Instagram account, which has been disabled or locked due to some unknown reason. My account username is taylormeetswift37 and my email associated with the account is taylorhartley188@***.com

I am a law-abiding citizen and have never violated any of the Instagram community guidelines or terms of service.

I use Instagram for personal purposes and its sudden inaccessibility has caused me significant inconvenience and frustration.

I request the Instagram legal team to kindly investigate the matter and restore my account access as soon as possible. If there is any issue or concern with my account, I am willing to cooperate and provide any necessary information to rectify the situation.

However, on [08/11/2024], my account was suddenly disabled without any warning or explanation.

I have made several attempts to contact Instagram's support team to resolve the issue, but to no avail.

And I have no idea how to proceed from here.

I respectfully request that you look into this matter and take any necessary steps to help me regain access to my Instagram account. I believe that I have followed all of the platform's terms of service and community guidelines, and I am confident that there has been some mistake or misunderstanding that led to my account being disabled.

Thank you for your time and attention to this matter.

Sincerely,

Taylor

View full review
Pros:
  • Good app
Cons:
  • Disabled account instagrams for no reason

Preferred solution: My instagram restored. Nov 2021 is when I created the account.

Shaheem Rey

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| map-marker Dubai, Dubai

Please open my Instagram. I've had my page for five years, I haven't had any sex

Please open my Instagram. I've had my page for five years, I haven't had any sex
Please open my Instagram. I've had my page for five years, I haven't had any sex - Image 2

**Subject:** Request for Review and Restoration of Account (arsahm_fa11)

Dear Instagram Support Team,

Hello,

I am the owner of the account "arsahm_fa11" and I would like to request a review for the restoration of my account. I understand that my account was deactivated due to a violation of Instagram's policies.

However, I would like to explain that this situation is the result of a misunderstanding. I was born in 2008 and am currently 16 years old. Unfortunately, at the time my account was deactivated, my phone was with a friend who, without my knowledge, engaged in inappropriate activity. I was at school, and I had no involvement in this situation.

I have great respect for Instagram's policies and I am deeply sorry for this incident.

I kindly request that you reconsider this matter and restore my account. I am more than willing to provide any additional information if necessary.

Thank you for your time and consideration.

Best regards,

Arsham (arsahm_fa11)

arshamfalah86@***.com

View full review

User's recommendation: You did not see anyone's hands and did not disturb anyone, do not be rude

Lovelyn J

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My Instagram account of 10years was wrongly deactivated

My Instagram account of 10years was wrongly deactivated
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Dear Instagram Support Team,

My Instagram account of 10 years was wrongly disabled on May 24th at approximately 2 AM. It appears to be a widespread issue, and I believe it might be a technical glitch. My account was disabled without warning or explanation. Despite numerous attempts to appeal, I have received no response from the Help Center or support email. It is frustrating, as my account is for personal and professional purposes. Here is my username: @ihunanya_chi; email: Lovethjohn15@***.com.

Kindly help me fix this.

View full review

Preferred solution: A reactivation of my instagram account my whole life depend on it, it is my business account of 10 years that was wrongly deleted

Reyhanehsadat S

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Account recovery

Instagram - Account recovery
Instagram - Account recovery - Image 2

Dear Instagram Support,

I hope you can assist me with recovering my Instagram account. Unfortunately, I have lost access to the email I used to create the account, and I am unable to retrieve it. This account holds many special memories with my ex, and it is very important to me that I regain access to it. I kindly ask for your help in restoring my account.

Here are the details of my account:

- Username: r_saghravanian

- Email used for the account: R_saghravanian@***.com

Please let me know what steps I need to follow to recover it. I would be very grateful for your support.

Thank you so much for your help.

Best regards,

Reyhanehsadat Sagharvanian

View full review
Pros:
  • We can have all our feelings in the years of life in one page
Cons:
  • It takes a lot of time from us

User's recommendation: Keep the password in a safe place

Resolved
Mohammed S Wur

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Resolved: Instagram got suspended

Instagram got suspended
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Instagram got suspended - Image 3
Updated by user Aug 25, 2024

Company fixed the issue and I have been provided with apology.

Original review Aug 25, 2024

@sehir_s_

Instagram was suspended for violating the guidelines of Instagram. It was unknowingly, and I accept my fault.

I really want my @sehir_s_ account back. I won't violate any guidelines again. Please forgive my error. I am working as an accountant in Saudi Arabia alone, and most of my relatives and friends are communicating with me on Instagram.

I cannot reach them.

I hope you will give my @sehir_s_ account back

. Please respond as soon as possible and solve my problem at sehirs1011@***.com.

View full review
Pros:
  • Help with reactivating the account
Cons:
  • Follow all community guidelines

Preferred solution: Apology

User's recommendation: Follw the guideline of instgaram and dont missuse

About

Related Companies

Meta, Facebook, WhatsApp, Facebook Marketplace, Meta Quest

Summary

Instagram is a free social media platform for sharing photos and videos founded in 2010 by Kevin Systrom and Mike Krieger. After Facebook bought it out in 2012, Instagram became one of the world's most popular social media platforms.

Since its launch, Instagram has introduced several products to enhance the user experience on the platform, such as video sharing and "Stories," allowing users to share temporary photos and videos that disappear after 24 hours. Other top products of Instagram include Reels, IGTV, and the Explore page, which have helped retain current users and attract new ones.

Overall, Instagram has significantly impacted social media and has become a powerful tool for individuals, businesses, and creators to connect with their audiences and share their stories.

Instagram reviews and complaints

Instagram is ranked 65 out of 500 in Social Media and Networking category

Area Served

Asia, USA, Canada, UK, Europe, Other, Worldwide, Australia

Payment Methods

PayPalMasterCardVISADiscover

Instagram FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

Instagram is a social network platform that allows users to upload photos and short videos and share them with other people. Instagram is free to use on mobile devices and the web.

Instagram FAQs

You should be able to deactivate your Instagram account in your profile. Just click Edit Profile - Temporarily disable the account. To proceed, you will be asked to select a reason for turning off your account and enter your password. You can deactivate your Instagram account from your phone or on the Instagram website.

To unblock a user on Instagram, you should go to their profile either by searching for the account, scrolling through your followers’ list, or tapping the name of an account that appears on your timeline. Tap the blue ‘Unblock’ button at the top of the user's profile, underneath the name and bio. Confirm the changes.

To reactivate an Instagram account, you should open your account, enter the username and password of the account you wish to reactivate, and tap on Login. You will be able to reactivate only the temporarily disabled account.

You should be able to change your Instagram password at any time from the Settings section of the Instagram web page or in iPhone/Android apps. If you've lost or forgotten your Instagram password, you can request a password reset from the sign-in page of the website or app.

You can find someone you need on Instagram by phone number. For it, tap the three horizontal lines in the top right corner, choose “Discover People”, select “Connect Contacts”, and follow the further prompts.

According to the Instagram help center advice, if your account was suspended by mistake, you can recover it via the app by entering your username and password in the appropriate fields, as well as following the detailed instructions on the screen.

To deactivate your Instagram, log in to the account you want to deactivate, click on three horizontal lines next to “More” in the lower left corner, click “Settings”, choose “Account Center” and then “Personal details”. After this, do the following steps: Account ownership and control” > Deactivation or deletion > account you’d like to temporarily deactivate > Deactivate account > Continue > select the reason to deactivate account > Continue > Deactivate account.

There are several ways how to view Instagram stories anonymously: by enabling airplane mode, creating a secondary account, or using a third-party website. The last one is the most common way among them. By using a third-party site such as InstaNavigation, just enter an Instagram user name or link in the search field.

On the Instagram app tap “+” at the bottom and choose “POST” from the options, after which take a photo or choose the visual from your phone’s library, follow “Next”, and tap “Next” again in the top right. After these actions follow “Add music”, choose a song from the list or search in the Instagram music library, choose the part of the song you want to add to your post by using the sliding bar at the bottom, tap on the checkmark in the top right or “Done” (for iPhone), and tap “Share” at the bottom.

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